{
  "issue_key": "vol06-no1-2018",
  "volume": 6,
  "number": 1,
  "season": "Autumn 2018",
  "year": 2018,
  "sequence": 12,
  "type": "review-article",
  "section": "Review Article",
  "title": "Emotional intelligence and its impact on negotiation and mediation in the workplace",
  "subtitle": null,
  "slug": "emotional-intelligence-and-its-impact-on-negotiation-and-mediation-in-the",
  "corporate_author": null,
  "authors": [
    {
      "given_name": "Arif A.",
      "family_name": "Sunny",
      "credentials": null,
      "affiliation": "Birkbeck College, University of London",
      "email": null,
      "orcid": null,
      "is_corresponding": false,
      "sequence": 1
    }
  ],
  "abstract": "This paper aims to define emotional intelligence and identify its impact on negotiation or mediation in the workplace. It also highlights major patterns of conflict at the workplace that may produce emotional triggers resulting in loss of self-confidence and potential mental imbalance. Based on the positive impact of emotional intelligence, the author proposes techniques to unfold emotional intelligence and maximise its use as a negotiating tool.",
  "keywords": [
    "Workplace",
    "Team Member",
    "Emotional Intelligence",
    "Workplace Conflict",
    "Team Member Conflict",
    "Intelligence in Negotiation",
    "Mediation"
  ],
  "first_page": 93,
  "last_page": 99,
  "pdf_start": 94,
  "pdf_end": 100,
  "references": [
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    },
    {
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      "markdown": "Schreier (2002). ‘Emotional intelligence and mediation training’, *Conflict Resolution Quarterly,* 20 (1), pp. 99-119."
    },
    {
      "ordinal": 19,
      "raw_text": "Shapiro D., (2009). Untapped power: emotions in negotiation: readings, exercises and cases. New York: McGraw-Hill, pp. 139-146.",
      "doi": null,
      "markdown": "Shapiro D., (2009). *Untapped power: emotions in negotiation: readings, exercises and cases*. New York: McGraw-Hill, pp. 139-146."
    },
    {
      "ordinal": 20,
      "raw_text": "Sun Tzu, Sun (2005). The art of war. Boston: Shambhalla Publications.",
      "doi": null,
      "markdown": "Sun Tzu, Sun (2005). *The art of war*. Boston: Shambhalla Publications."
    }
  ],
  "notes": [],
  "figures": [],
  "files": {
    "html": "index.html",
    "body_markdown": "body.md",
    "pdf": "article.pdf"
  },
  "word_count": 2558,
  "conversion_warnings": [
    "The Conclusion repeats two passages almost verbatim in the source PDF (‘Therefore, an organisation must train its employees…’ and ‘It really is necessary for an organisation to (to) develop…’); kept as printed.",
    "Contents lists this article at p.94; it starts on printed p.93.",
    "Numbered items printed as ‘(1) … (5)’ paragraphs are kept as plain paragraphs (not Markdown lists) to preserve the printed numbering; the indented 9pt list of negative-emotion impacts is a block quote."
  ],
  "manifest_notes": "Literature-based conceptual paper (no data; classified review-article). Same author as item 9 (byline here 'Arif A. Sunny'); affiliation from Contributors bio. Printed title ends with a full stop ('...in the workplace.'), dropped here. Contents lists it at p.94 but it starts on printed p.93. Justified headings 'Elements required in Emotional intelligence' (PDF 97) and 'Attributes required for successful negotiations and mediations.' (PDF 98) extract one word per line. References PDF 100.",
  "source": {
    "pdf": "vol06-no1-2018.pdf",
    "ocr": false
  },
  "reviewed": true
}